Return of goods

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In accordance with the provisions of the Retail Trade Rules, goods are exchanged or returned at the consumer's written or oral request at the place of purchase of the goods or at another convenient place indicated by the seller in the following order:

1. When returning a good of suitable quality, the consumer shall present the good to the seller and indicate the reason for which the purchased good does not satisfy him, and one of the requirements specified in Article 6.362, Part 1 or 2 of the Civil Code.
2. When returning a good of unsuitable quality, the consumer shall present the good to the seller, indicate the defect(s) of the good and, in the cases specified in Article 6.3641, Part 1 of the Civil Code, optionally request the good to be repaired (repaired) or replaced. The consumer has the right to demand that the seller proportionally reduce the price of the good or unilaterally terminate the consumer purchase and sale agreement if at least one of the conditions specified in Article 6.3641, Part 4 of the Civil Code is met.

Exchange and return of quality goods 

If the goods are of appropriate quality, in accordance with Article 6.362 of the Civil Code of the Republic of Lithuania, the buyer has the right, within 14 days from the transfer of non-food goods to him, unless the seller has set a longer term, to replace the purchased items with similar items of different dimensions, shape, color, model or completeness at the place of purchase or another place indicated by the seller, or to return the items to the seller and recover the price paid for them. We note that the buyer's claim to replace or return the items is satisfied if the items have not been used, are not damaged, their consumer properties have been preserved, the items have not lost their commercial appearance and the buyer has evidence confirming that he purchased the items from a specific seller.

The following return policies apply to the jikona.lt online store:

1. You can return faulty goods within 14 calendar days from the date of receipt of the goods.

2. Non-returnable items include socks, nightwear, underwear, and perfume.

Returned goods must meet the following criteria:

• The goods have not been used (worn, etc.).

• The goods were not damaged.

• Each returned item must be in its original and undamaged packaging.

• The original labels have not been removed from the goods.

• The returned goods are complete and have maintained their original appearance.

3. The money will be refunded by bank transfer within 10 business days.